The Library will be CLOSED on Monday, October 14th.
Our digital resources and online catalog can be accessed 24/7.
Shoutbomb
Text Message Notification from the Library
With Shoutbomb, you can receive text messages from the library when:
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Items you requested are ready for pickup
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Items borrowed are almost due
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Items borrowed are overdue
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Children’s & Adult Programs are happening
From your Shoutbomb account, you can text the library to:
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Check to see what you have checked out
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Renew your items, even if overdue
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Add/manage multiple library cards in one Shoutbomb account
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*Please note: The library does NOT charge a fee for this service, but your cell phone plan's text-messaging rates do apply.
How to Sign Up for Shoutbomb
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Text the word SIGNUP to 860-345-1307
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You should receive a reply requesting your library card number
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Text back your library card number
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You should receive a confirmation text and request for an email address
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Responding with your email address is optional.
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Once your Shoutbomb registration has been completed, you will automatically get text notices about items available to pick up, items that are due soon, overdue items and fines. Commands are: HOLDS, OVERDUE, RENEW and ANNOUNCEMENTS (Commands are from Shoutbomb for your library account. If you want announcements from the North Haven Memorial Library, see the box below)
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Text messages will only be sent when activity on your account triggers a message or when you text a command.
Get North Haven Library News & Program Info
To sign up for North Haven Library news and program info, text the commands below in your Shoutbomb account for:
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NHNEWS - General library news
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NHADULT - Adult Department news
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NHCHILDREN - Children’s Department news
To sign up for optional features, text the command name below for :
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HELP - Detailed description of each keyword
ADDCARD+card# - Add a secondary library card to your notification account (parents—think child’s card)
IOWEU - Display Fines and Fees
QUIT+card# - Stop this text notices service
For even more command options, ask the library staff for assistance
Optional & Useful Commands
Optional & Useful Commands
To sign up for optional features, text the command name below for:
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HELP - Detailed description of each keyword
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ADDCARD + card# - Add a secondary library card to your notification account (parents—think child’s card)
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IOWEU - Display Fines and Fees
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QUIT + card# - Stop this text notices service
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NOTICES - Current status of all opt in/out service
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Renewal Commands:
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RENEW - (*Auto-enrolled with sign up) - Toggle notification on or off for due date warnings
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RA - Request to renew all eligible items except overdues
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OA - Request to renew all overdue items
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RI - Request to show items NOT eligible for renewal
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OI - Request to show overdue items NOT eligible for renewal
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RL - Request for list of eligible items not overdue to choose to renew
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OL - Request for list of eligible overdue items to choose to renew
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RW - Request for reasons why items are not eligible to renew
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OW - Request for reasons why overdue items are not eligible to renew
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Hold Commands:
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HOLDS - (*Auto-enrolled with sign up) Toggles hold notices on or off
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HL - Request a list of your items currently on the hold shelf
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To sign up for optional features, text the command name below for :
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HELP - Detailed description of each keyword
ADDCARD+card# - Add a secondary library card to your notification account (parents—think child’s card)
IOWEU - Display Fines and Fees
QUIT+card# - Stop this text notices service
For even more command options, ask the library staff for assistance
Optional & Useful Commands
FAQ's
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When will I receive texts?
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Overnight processing sends texts only when activity on your account triggers a message. These are sent between 7 AM and 9 AM. As items are put on the hold shelf during the day, text notifications are sent hourly.​
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What if I switch phones but keep the same number?
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​If you switch to a new cell phone and the phone number remains the same it won’t always transfer the service to the new phone. Text the keyword SWITCHPHONE to lion@shoutbomb.com and follow any prompts​
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How do I report a problem?
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If you are experiencing any issues with the service or you would like to make a suggestion for improvement, please text/email your comments to lion.support@shoutbomb.com​
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What do I do if I don’t get a reply from the Shoutbomb service?
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Wait and see if the reply arrives.
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If after 4 hours you still have not received a reply, send the keyword RESEND to lion@shoutbomb.com.
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Note: You can only use the RESEND command three times per day. This limitation is in place to protect from spam messages. If you do not receive a reply within a day, send an email detailing your issue to lion.support@shoutbomb.com.
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How do I quit using the Shoutbomb service?
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To end all text notifications and cancel your registration, text the message QUIT to lion@shoutbomb.com, then reply to the instructions from Shoutbomb.​
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