Library Display Policy
Public Computer and Wireless Internet Access Policy
Unattended Children


Click on policy name in list below to go directly to the full policy

Library Mission

The mission of the North Haven Memorial Library is to provide library resources and services to address the informational, educational, cultural, and recreational needs of the community of North Haven.

Bulletin Board Policy

The Library bulletin boards are used to post announcements of educational, informational, and cultural interest to the community. 


Placement of posters is based on space available, time of the event, and the length of time the Library has had the material. 


Preferred size is 8 ½” x 11”, not to exceed 8 ½ x 14” in size.  Exceptions may be made by the Library Director.


The bulletin board in the Children’s Department is intended for that department’s activities and flyers.


The electronic bulletin board is for Library use only.


The Library will not display the following:

  • Commercial, personal, or profit-making information.

  • Religious, political, or social points of view.


Posting flyers does not imply Library endorsement.


Long term postings will be displayed as space permits.


The Library assumes no responsibility for the preservation of the material and may be disposed of by the Library staff as needed.


Signs posted on the Library doors, windows or elevator will be for Library information and programs only.  As needed, special Board and Commission notices for the Town of North Haven may also be posted in these locations.


Any materials to be posted anywhere in the Library must be posted and removed by the Library staff.  Any questions with regard to removing material will be addressed by the Director of Library Services.  If his/her decision is challenged by the party involved, it will be taken to the Library Board of Directors for a formal discussion and decision.


Adopted by the Library Board of Directors May 15, 2008

Revised November 17, 2016

Cell Phone Policy

The use of cell phones in the Library can often prove disruptive to patrons and staff.  The use and provision of Library services and the conduct of Library business is of the utmost importance.


  1. Cell phones are to be either turned off or the ringer set to vibrate (silent) upon entering the Library.

  2. Patrons making and receiving calls must do so in the area designated for cell phone use.

  3. Refusal to comply with this policy or its intent may result in expulsion from the Library.


Adopted by the Library Board of Directors March 20, 2003

Revised November 17, 2016

Challenged Material Policy and Procedure
  1. Request for Review

    1. In the case of a request or removal of a material deemed inappropriate by a patron or request for purchase of a material, the patron may ask that the material be reviewed by the Library Board of Directors.

    2. To obtain Board review, the patron must complete the North Haven Memorial Library’s Request for Reevaluation of Library Material form. This form is available upon request.  Material will not be brought before the Library Board of Directors without the completed form.

    3. Challenged items will remain accessible to the public until a final board decision has been reached.

    4. The Library Board of Directors will respond to the Request for Reevaluation of Library Material in a timely manner.

    5. The final decision for removal or purchase of material rests with a majority vote of the Library Board of Directors.

  2.  General Guidelines

    1. All materials will stand on open shelves equally accessible to all patrons, except to protect a valuable item from damage or theft or for other unavoidable physical restrictions.

    2. Library materials will not be marked or identified to show approval or disapproval of contents.

    3. Selections will not be inhibited by the possibility that materials may come into the possession of minors.  Such responsibility lies with the parent or guardian.



Adopted by the Library Board of Directors January 19, 2017

Circulation Policy

General Information

Any resident of North Haven is entitled to a library card, to borrow books and materials from our circulating collection, and to access online resources. Loan periods are established to allow adequate time for borrowers to use materials and to provide timely loan of materials in high demand. Borrowers assume responsibility for payment of fees or fines for materials returned late or those that are lost or damaged.


Reciprocal Borrowing

Reciprocal borrowing provides for direct borrowing privileges at any public library in Connecticut. Users are required to observe the policies of the lending library which may differ from North Haven. These may include differences in loan periods, charges for non-return of materials, and processing fees in addition to the replacement cost of lost items.

Library Card

Eligibility and Registration:

A library card is issued without charge to anyone who lives in North Haven. To qualify for a library card one must furnish a Connecticut driver’s license with a North Haven address or other photo ID and proof of North Haven residency. Some examples include:

  • Photo ID:

    • A current United States driver’s license or state ID (issued by DMV)

    • Passport

    • Military ID

    • School ID

  • Proof of Residency:

  • Connecticut motor vehicle registration

  • Current telephone or utility bill

  • Current item of mail with North Haven address

  • Checkbook with name and address imprinted

  • Student report card or school schedule with North Haven address

  • Other official document showing North Haven address

Cards are issued for a five-year period. To update the card, users must present current identification.

Patrons 18 and Under:

  • A card is issued to library users 18 or under with a parent/legal guardian and the child present. The parent/guardian must have a photo ID and proof of North Haven residency. By registering a minor for a library card, a parent/legal guardian agrees to accept legal responsibility for the return of his or her child’s library materials and to accept financial liability for the child’s library fines and other charges.

    • Library cards will be issued to users age 16 – 18 without a parent/legal guardian if the user has a valid photo ID with proof of North Haven residency.

  • If a child is part of a joint custody situation, two different cards may be issued in that child’s name if requested. Each card will have the identification information of the parent/guardian’s license number present at the time of registration listed in the record. The parent/guardian listed in the record will be held responsible for that card. A note will be attached to the record that states the following: Joint custody card: Parent/Guardian in record takes responsibility for items on this card only.

    • Parents/legal guardians who wish to obtain access to a minor’s library records must provide the child’s library card. If the child’s card is not available, the parent/legal guardian must provide identification that matches the information in the parent/guardian field of the minor’s record.

Town Businesses
Businesses located in North Haven are eligible to receive a Business Library Card at no cost. This card provides access to North Haven Memorial Library’s online databases and circulating collections. The card will be issued to the owner or officer who has the authority to assume financial responsibility for fees/fines. Requests for a Business Library Card must be made on business letterhead and accompanied by a document showing proof of responsibility/ownership. Acceptable items include a  tax bill, lease agreement, or utility bill reflecting the name of the business.

The Business Library Card may only be used to check out North Haven Memorial Library materials or to access online services. It may not be used at other libraries or for requesting interlibrary loans.

Cards are issued for a one-year period.

Group Homes
Group homes located in North Haven are eligible to receive a library card at no cost. This card provides access to North Haven Memorial Library’s online databases and circulating collections. The card will be issued to the owner or officer who has the authority to assume financial responsibility for fees/fines. Requests for a library card must be made on business letterhead and accompanied by a document showing proof of responsibility/ownership. Acceptable items include a tax bill, lease agreement, or utility bill reflecting the name of the group home.

Cards are issued for a one-year period.

Town Department Cards

Departments of the Town of North Haven are eligible to receive a library card at no cost. This card provides access to North Haven Library’s online databases and loan of materials directly related to the town department. The card will be issued to the town department on the authority of a responsible party of the department.

Cards are issued for a five-year period.

Replacement cards
A fee of $2.00 is charged if a patron loses their card and it is necessary to issue a replacement card. The fee is charged each time a card is lost.

Limitations on Material Loaned

With the exception of Attractions and Entertainment Passes, there is no limit on the number of books or other materials borrowed by patrons, unless there is a great demand for books on a particular subject, or for some other legitimate reason. Some Attractions and Entertainment Passes have an additional limitation.

Limit of one Attractions and Entertainment Pass per family, per loan period.


Eligible items that are checked-out will automatically renew 2 days before they are due. A courtesy reminder email is sent 2 days before items are due. The email states that items are either due back soon or have been automatically renewed. The email lists the dates that the items are due. The items will get the full renewal period twice with the exception of Hot Picks, Attractions and Entertainment Passes, Lawn Games, Interlibrary Loans and books on a reserve list. The maximum renewal of 2 is allowed unless an item is on hold. Items will not renew if the patron’s library card/account is blocked. 


Library materials may be reserved by patrons. Patrons will be notified by email or phone when the material is available. If the material is not picked up within seven days, the next patron on the list will be called. If there are no other reserves, the material will be returned to the shelves.  Hot Picks, Attractions and Entertainment Passes, Lawn Games, Cake Pans, and Puppet Sets may not be reserved.

Overdue Material

Fines are not charged for days the library is closed.

There is a one-day grace period for all material except Hot Picks, Attractions and Entertainment Passes, Lawn Games, and Interlibrary Loans.

A courtesy reminder email is sent 2 days before items are due. A bill is sent 21 days after the Due Date. If the borrower does not return or pay for the material, borrowing privileges are suspended. Borrowers will be notified at checkout about their fines. Fines over $10.00 and/or three overdue items at the bill stage will result in suspension of borrowing privileges. The maximum fine per item is $5.00 except for Attractions and Entertainment Passes, which have a $25.00 maximum. Maximum fines never exceed the cost of the material.

Overdue Fees

Lost or Damaged Material

The charge for lost material is the list price of the material shown in the item record. If the material is also overdue, the fine is not added to the charge for the material. If the patron finds the material after they pay for it, monies will not be reimbursed.

Material damaged while in a patron’s possession are subject to the replacement cost.  Patrons may keep damaged material when the full cost is collected.

Adopted by the Library Board of Directors September 21, 2017.

Revised November 21, 2019

Collection Development Policy


To develop and maintain a strong, well-balanced collection that meets the needs of the community within the limits imposed by funds and space. The core collection of materials should be current and timely, built on a foundation which has withstood the test of time.


As the basis for formulating this policy, the Library Board of Directors has reviewed and endorsed the American Library Association's Library Bill of Rights as adopted by the American Library Association and the Freedom to Read Statement.


It is the Library’s policy to develop the collection with an emphasis on popular adult and children’s materials and by selecting and purchasing current high interest items.  A secondary emphasis is to select and purchase non-fiction materials that are timely, accurate, and contain useful information.


The selection of any given item is not a Library endorsement of the viewpoint expressed.  The Library will provide materials presenting several viewpoints on public issues of a controversial nature.  The Library bases its inclusions of materials on two factors:  the quality of the material and the needs of the community.


This policy will be implemented through the Material Selection and Deselection Policy.


Adopted by the Library Board of Directors April 15, 1999

Revised January 19, 2017

Code of Conduct Policy

The North Haven Library exists to provide informational, instructional and recreational services in a safe, attractive and comfortable setting.  Pursuant to Connecticut General Statues Section 1-20, the Library Board of Directors (the Board) is empowered to make rules of conduct to provide a safe and pleasant atmosphere conducive to these purposes for all patrons.


Therefore the board establishes this Code of Conduct, which shall be effective January 1, 2009.

  1. People using the library shall respect the rights of all other people using the library.

  2. Quiet conversation may be conducted insofar as it does not disturb other people who are using the library.

  3. To ensure the safety and comfort of people entering and exiting the library building, people are not allowed to congregate on or near the library building entrance.  Blocking the library entrance is not permitted.

  4. All children under the age of twelve (12) must be accompanied and supervised by a parent, guardian or other person having custody or control of the child, to ensure the child's health and safety, and to minimize disturbance to other library patrons.  See Connecticut General Statute Section 53-21a.

  5. Proper attire including shoes and shirts must be worn in the library.  Face coverings are prohibited, except for religious or medical reasons.

  6. People shall not interfere with the use of the library by others, nor interfere with library employees' performance of their duties.  Prohibited behavior and/or acts include, but are not limited to:

  • Any illegal act or activity prohibited by law

  • Smoking in the library building

  • Consumption of food or beverage except in designated areas and at designated functions

  • Littering

  • Loitering or sleeping

  • Bicycles are not permitted in the building

  • Pets are not permitted in the building, except registered service animals

  • Damaging, destroying or defacing of property 

  • Verbal or physical abuse or assault towards any individual 

  • Offensive body odor, which interferes with the use and enjoyment of the library by other persons or interferes with library staff's performance of its duties

  • Drunkenness or disorderly behavior

  • Deadly weapons 

  • Soliciting

  • The failure to follow library procedures regarding the borrowing of library materials, books, journals, and similar materials and the use of library property such as computers or other electronic equipment

  • Behavior which requires extraordinary attention by the library staff and/or disrupts service to other persons lawfully using the library

Library personnel shall keep a log documenting problems or incidents in the library.  This will include the name of the person, date, time, nature of problem, action taken, resolution and comments by staff.  The log shall be cross indexed by the name of the person, date, nature of problem, and action taken or resolution.

The Library Director (the Director) shall have the right to suspend or terminate the library privileges of any person for repeated violations of the Code of Conduct.  Any person whose library privileges have been terminated for violations of this Code of Conduct may appeal that decision to the Board within fifteen (15) days after such decision. The Director shall provide written notice of the right to appeal such decision to the person whose library privileges have been suspended or terminated within five (5) business days after the decision. 


If a timely appeal is taken, the Board shall conduct a hearing on such appeal no later than sixty-five (65) days after the filing of the appeal.  At the hearing, the Director or the Director's designee shall explain the decision to suspend or terminate the person's library privileges and the person whose library privileges have been suspended or terminated (the Appellant) shall have the right to be heard and present evidence that the Appellant had not violated the Code of Conduct and/or the Director's suspension or termination of the Appellant's library privileges was excessive.  The Board shall conclude the hearing on the appeal within thirty-five(35) days after commencement; and within thirty-five (35) days after concluding the haring, the Board shall find:

  • The Appellant had violated this Code of Conduct and the Director's decision to suspend or terminate the Appellant's library privileges was justified; or

  • The Appellant had violated this Code of Conduct, however the Director's decision to suspend or terminate the Appellant's library privileges was excessive (in which case, the Board shall impose a suspension of the Appellant's library privileges that the Board considers appropriate): or

  • The Appellant had not violated this Code of Conduct, in which case the Appellant's library privileges shall be reinstated forthwith.

Notwithstanding the time limits set forth above, the Board shall issue a decision within 90 days of the filing of the appeal.  When acting on an appeal of the Director's decision to suspend or terminate an Appellant' library privileges, the Board shall act by a majority of the vote of all Board members.  The Board may permit any or all members to participate in a regular or special meeting by, or conduct the meeting through the use of, any means of communication by which all members participating may simultaneously hear each other during the meeting. A member participating in a meeting by this means is deemed to be present in person at the meeting. 
The Board is not required to adhere to rules of evidence, however the Appellant shall be entitled to procedural due process.

The Board may consider prior violation of the Code of Conduct by the Appellant regardless of whether such violations resulted in a suspension or termination of the Appellant's library privileges.  Decisions of the Board shall be kept in the Minutes of the Board

NOTE:  Language for meeting taken from Connecticut Nonstock Corporation Act C.G.S.A. § 33-1095


Adopted by the Library Board of Directors November 21, 1996

Revised January 11, 2009

Distribution of Literature Policy

The Library often serves as a distribution point for free literature.  Items which fall into the following categories will be distributed on a space available basis:


  • Information on community activities (examples – senior citizen newsletters, recreation department activities) 

  • Educational materials (example -  adult education brochures)

  • Information on Connecticut points of interest

  • Local, state, and federal government information


The Library will not display free copies of political, religious or commercial pamphlets, business cards, or newsletters.


The display of an item does not constitute Library endorsement.


Any material left at the Library without permission or which does not meet these guidelines will be discarded.


Items will be made available for a limited period of time and removed by Library staff in order to make room for newer items.  Items which are removed will be discarded.


Disputes will be decided by the Director of Library Services and/or the Library Board of Directors.


Adopted by the Library Board of Directors May 15, 2008

Revised November 17, 2016

Gift Materials Policy

The North Haven Memorial Library welcomes monetary gifts and bequests.

The Library accepts gifts of Library materials but reserves the right to evaluate them for permanent inclusion in the collection in accordance with the same principles and criteria set forth in the Material Selection Policy. Arrangement for gifts may be made through the Library Director, subject to Town policy.

The Library will determine the inclusion, classification, location, and circulation status of all gift items just as with purchased items.


The Library reserves the right to add, sell, or discard any donated items.

No conditions may be imposed by the donor as to the disposition of the materials.


The Library cannot render a legal appraised statement of value.  


A donor must be willing to assign proper and legal title which can include copyright and


Literary rights to all gift books, manuscripts, and other materials that have significant monetary value.


Acceptance of materials that require expensive maintenance or preservation will have to be referred to the Board of Selectman so that necessary maintenance appropriations can be made at the time of acceptance.  Original works, crafts, artifacts, furniture, and items large enough or of a nature to be considered permanent and non-circulating will be referred to the Library Board of Directors for consideration before final acceptance is given.


Bookplates or labels may be affixed to gift items indicating the donor or person the gift honors.


The Library reserves the right to refuse any gift.


Adopted by the Library Board of Directors March 18, 1982
Revised January 19, 2017

Library Display Policy

Display cases are available to community groups or individuals on an equitable basis, regardless of the beliefs or affiliations of those requesting space.  Use of the cases is based on the following criteria:  visual arts, crafts and collections for educational, cultural, informational, and artistic purposes.  The Library reserves the right to reject an exhibit that does not meet the above criteria. The Library does not endorse or advocate the viewpoints of the exhibits or exhibitors.  Since the Library is open to all, exhibits, posters, etc. which are judged offensive or inappropriate for a public library setting may be rejected by the Director of Library Services.  The decision of the Director of Library Services may be appealed to the Library Board of Directors.


In order to make the display cases available to as many residents or groups as possible, no individual or group should expect to use the cases more than once a year. Scheduling for all displays and exhibits must be made in advance.


The Library does not provide insurance coverage for exhibit items.  Exhibitors are responsible for providing coverage for items exhibited or exhibiting at their own risk.


Labels for exhibit items are furnished by the exhibitor.  Labels must be neat and attractive and attached to the exhibit items and are not to be attached to the wall or the display case.


Exhibits are limited to a one-month duration, from the first of the month to the last day. The exhibitor is responsible for the installation and dismantling of the display as scheduled.  If the staff is forced to dismantle a display, the Library is not responsible for any damage that may occur.


Displays may not contain:

  1. Advertisements of products or services.

  2.  Prices of articles for sale.

  3. Request for contributions.

  4. Petitions or political campaign materials.


Displays prepared by the Library staff shall be consistent with the principals of the American Library Association’s Library Bill of Rights. 


Adopted by the Library Board of Directors April 17, 1997

Revised May 15, 2008

Revised November 17, 2016

Materials Selection and Deselection Policy

Selection Policy

  1. Purpose

    1. To guide the staff in the selection of materials which will meet the informational and recreational needs of the community.

    2. To provide a public record of the principles upon which selection is made.

  2. Goals

    1. To provide the best materials available to meet the needs and wants, both present and anticipated, of a diverse and changing community.

    2. To provide materials representing a broad range of points of view on public issues, which have political, economic, or social significance.

    3. To provide material for recreational interest of library patrons as well as to maintain a collection of literary classics.

  3. Intellectual Freedom

    1. The Library Board of Directors endorses and upholds the principles of the American Library Association Library Bill of Rights and Freedom to Read Statement.

  4. Responsibility for Selection

    1. Policy on selection of materials is set by the Library Board of Directors.

    2. The responsibility for applying the policy lies with the Library Director.  Staff members who are qualified by reason of professional education and training will be delegated to implement the policy.

  5. Objectives for Acquisition and Development

    1. General Criteria for Acquisition

      1. “Materials” shall include print and non-print items.

      2. Selection is based on critical reviews attesting to the quality, accuracy and authority of the item in question.

      3. Recommendations in standard evaluation guides

      4. Reputation and significance of the author or artist

      5. Permanent value as a resource

      6. Appropriateness as an element in a public library collection

      7. Timeliness

      8. Price and availability of funds

      9. Availability of materials elsewhere

      10. Local interest

    2. The Library will acquire materials in appropriate formats that best meet the service goals, space, staff, equipment, and budget.

    3. Gifts will be subject to the same standards for inclusion as purchased materials.

  6. Special Considerations

    1. User recommendations are seriously considered and are judged using the above criteria.  Three requests for a title will normally constitute justification for purchase.

    2. Duplicate copies of in-demand materials may be purchased based on the number of requests received for a title.

    3. Local authors or works of local history will be purchased at the discretion of the Library Director.  Works of local authors donated as gifts will be included in the collection if they are consistent with the principles outlined in this policy.

    4. Replacement of materials will be evaluated in relation to the number of duplicate copies, existence of adequate coverage of a field, other similar materials in the collection, and the demand for the specific title or subject.

    5. The Library does not attempt to acquire textbooks or other curriculum related materials except as such materials also serve the general public.


Deselection Policy

Materials will be reevaluated and discarded on an ongoing basis.  Lack of demand, obsolete or erroneous information, and poor condition will be the main reasons for withdrawing material from the collection.


Adopted by the Library Board of Directors May 21, 1998

Revised January 19, 2017

Meeting Room Policy

The use of the Community Room at the North Haven Memorial Library is primarily for Library related activities.  If the room is available, it may be used by groups or organizations devoted to educational, cultural, civic, or other activities of general community interest with priority given to North Haven groups.  Internal meetings of local groups and businesses may use the facility. The room is not available for commercial, religious services, or partisan political purposes. The room may not be used for private parties. The room may not be used for purposes prohibited by Town, County, State, or Federal law.  Meeting Room users must abide by the Library’s Code of Conduct.

The Library Board of Directors subscribes to Article VI of the Library Bill of Rights, which states, “libraries which make exhibit spaces and meeting rooms available to the public they serve should make such facilities available on an equitable basis, regardless of the beliefs or affiliations of individuals or groups requesting their use.” 

Use of the Community Room does not in any way constitute an endorsement of the group’s policies or beliefs by the Library or Town. 

The Library is responsible for providing a safe, peaceful, and respectful environment to the community. The Library Director and Library Board of Directors reserve the right to reject a reservation request if the anticipated meeting is likely to be disruptive to regular library functions, too large for the Community Room capacity, disorderly, dangerous to persons or property, or in any other way inconsistent with any of the terms and conditions of this policy. The Library Director and the Library Board of Directors reserve the right to determine, in their reasonable discretion, whether any proposed use of the Community Room will require police protection. If it is determined that such police protection will be necessary, the group seeking to reserve the use of the Community Room shall be required, as a condition of such reservation, to pay for the cost of this police protection.


The Library reserves the right to seek references of any group before booking the room.


Rules and Regulations

  1. Reservations for the room may be made up to 60 days in advance.  When signed by an authorized representative, this application signifies agreement of the organization to abide by the regulations outlined below. Meeting room applications are available on our website at and must be completed and returned to the North Haven Memorial Library, 17 Elm Street, North Haven, CT 06473. The room will not be held until the Community Room application is completed, submitted to the Library, and approved by the Library Director.

  2. Cancellations must be made at least two days prior to the scheduled meeting.  Failure to do so may forfeit the right of the group to reserve the Community Room in the future.

  3. Priorities in considering applications for use:

    1. Library sponsored meetings or programs

    2. Library related meetings or programs

    3. Town of North Haven Boards and/or Commissions

    4. Educational, cultural, or civic meetings, or programs of organizations that service North Haven

  4. All meetings must be open to the public unless prior approval is given by the Library Director.

  5. Meetings may only be held during the hours that the Library is open. Use of the room may not interfere with the normal operation of the Library. The meeting must conclude and all attendees must leave the premises 30 minutes before the Library closes.

  6. Only persons 18 or older may sign the meeting room contract.  A responsible adult must accompany groups of persons under the age of 18. Children of attendees under the age of 12 may not be left unsupervised in the Library.

  7. The Library should not be considered a regular meeting place for non-Library or non-local governmental groups.

  8. Library equipment use is not part of the room use. Groups may bring in their own equipment for use during programs, however, the Library will not be held responsible for any damage to this equipment.

  9. Storage of materials before or after a program is not allowed.

  10. Groups are responsible for their own publicity.  The publicity may not imply that the Library or the Town of North Haven is in any manner connected with the meeting except for providing the location.  Groups may not use the Library address as a mailing address nor may they use its phone number to conduct business.

  11. Keys to the building are not available to any group.

  12. Kitchen facilities are not available. No food or drink will be allowed in the rooms without prior permission.

  13. Groups should procure any license or permit necessary to conduct their meeting (ex. Food or Movie License).

  14. The Library is a smoke free environment.

  15. Alcoholic beverages are strictly prohibited.

  16. No material may be affixed to any wall surfaces.

  17. Groups using the room are responsible for:

  1. Setting up chairs, tables, equipment, etc.

  2. Restoring the room to the same condition in which it was found. Failure to leave the Community Room space in the same condition as when the group arrived will result in the loss of the privilege to reserve the room.

  3. Costs arising from any damage that occurs during the assigned time of use.

  4. Proper supervision. Organization using the room must ensure that attendees adhere to the Library’s Code of Conduct.

  1. The Library reserves the right to close the building in the event of inclement weather. Any meeting scheduled would be cancelled and would need to be rescheduled.

  2. Events involving the sale, advertising, solicitation, or promotion of commercial products or services are prohibited. Only Library sponsored meetings or programs may involve the sale of items, fund raising activities, or solicitation of donations, with prior permission given by the Library Director.  Gambling in any form including sales of tickets is prohibited.

  3. The Library staff will not take incoming calls for meeting room attendees, except in an emergency.

  4. All activities must comply with local fire code regulations.

  5. Maximum capacity - 114

  6. A fee of $25, payable to Treasurer, Town of North Haven, must be collected before the meeting.


These regulations will be interpreted by the Library Director and/or the Library Board of Directors.


Groups agree to hold harmless the Town of North Haven, its Boards and Commissions, and employees for any injuries arising out of use of the Community Room.


The Library and the Town of North Haven expressly reserve the right, in their sole discretion, to amend, modify or revise these regulations.


Adopted by the Library Board of Directors May 18th, 2017

If you are interested in booking the Community Room, please call the North Haven Memorial Library to check availability. If the library can accommodate your request, you must print, fill out and submit the Community Room Contract (PDF to the left). SCHEDULED USE OF THE COMMUNITY ROOM IS CONFIRMED ONLY WHEN APPROVED BY THE LIBRARY DIRECTOR.  Once confirmed, a payment of $25 (in the form of a check or cash) is due before the event. 

Program Policy

Programming is an integral part of the service provided by the North Haven Memorial Library. Library staff plan and implement programs to support the Library’s mission “to provide library resources and services to address the information, educational, cultural, and recreational needs of the community of North Haven“ using the following criteria:

  • Needs and interests of the community

  • Popular appeal

  • Historical, cultural, informational, or educational significance

  • Availability of meeting room space

  • Background and qualifications of presenter in content area

  • Supports the library’s collections and resources

  • Connection to community partners and agencies

  • Budget


Programs must adhere to criteria set up in the library’s meeting room policy. As stated in this policy, “Events involving the sale, advertising, solicitation, or promotion of commercial products or services are prohibited.”


  • Presenters cannot require signups or collect contact information from program attendees. 

  • Presenters may provide their contact information after a program has concluded so that attendees can voluntarily contact them if they so choose. 

  • Presenters are encouraged to donate a copy of their work to the library for possible inclusion in the library collection. Author talks and musicians may sell their pertinent items only with prior permission from the Director of Library Services.


  • Registration may be required when space is limited, but pre-registration does not guarantee seating.

  • The Library reserves the right to deny attendance to programs with specific age restrictions or those who become disruptive to an audience. 

  • The North Haven Memorial Library reserves the right to photograph/record and publish individuals and groups attending library services and programs on social media internet sites, the Library’s website, and newspapers. 

    • Participants may request from a staff member that their image, or that of their child, not be used by the Library for these purposes.


Adopted by the Library Board of Directors September 21, 2017

Public Computer and Wireless Internet Access Policy

In order to meet the information needs of Town citizens, the North Haven Memorial Library has established public internet access stations and wireless internet access for personal computers and devices.  The North Haven Memorial Library is unable to monitor or control the content of material through this medium.  Parents/guardians of children under 18 are responsible for their children’s use of the internet and the Town of North Haven shall not be responsible for supervising, monitoring, or controlling use of the internet.


Not all sources on the internet provide information that is accurate, complete, current, or legal.  The North Haven Memorial Library staff is unable to monitor or control the content of the materials on the internet, therefore the Library makes the following disclaimers concerning each patron’s use of the internet:

  • The Library and the Town make no warranties of any kind, whether expressed or implied, for the service it is providing.

  • The Library and the Town expressly disclaim liability and shall not be held liable for any material obtained through the Library’s website or its internet access or the use of such material even if the material is unlawful, incomplete, incorrect, or harmful in any way.  Use of information obtained from these resources is made at the user’s risk, and the Library and the Town of North Haven shall not have any liability for accuracy or quality of the information obtained through these resources.

  • The Library does not endorse the content of any material obtained from the internet.

  • As with most public wireless networks, the Library’s wireless network is not secure. Any information transmitted (including credit card numbers, passwords, and other sensitive information) could potentially be intercepted by another computer user.

  • The Library and the Town shall not be liable for, and each user assumes the risk of, damages suffered by reason for errors or omissions of the user, of any patron, or any Library staff member.  Such damage may include, but is not limited to loss of data resulting from delay, non-delivery, mis-delivery, or service interruption.

Acceptable Use Regulations

The internet resources of the North Haven Memorial Library shall be used only in accordance with these Regulations:

  • No illegal use is permitted.

  • The Library’s internet workstations are in public areas and are shared by patrons of all ages. Therefore, all patrons must refrain from accessing potentially offensive information or images.

    • This includes material that is obscene or pornographic.

    • It is illegal for Library users to use the Library’s internet access to view, print, distribute, display, send or receive images, text or graphics of materials defined as in the Connecticut General Statues as “obscene” (Section 53a-193*) or which would likely “impair the health or morals” of a child under sixteen (Sec. 53-21*).

  • Users may not violate copyright or trademark laws, software licensing agreements, or intellectual property rights, or download material (including peer-to-peer sharing) covered by these laws, agreements, and property rights, without compliance therewith.

  • Users shall evaluate the resources available on the internet and access at their own risk.

  • Users shall be considerate of other users and their privacy.

  • Users who release their personal information including personal identification, credit card or bank account numbers, etc. do so at their own risk.

  • Users shall not install or download non-Library software programs on Library computers.

  • Users shall not destroy, degrade, or disrupt, any software or equipment. That activity is considered a crime and includes, but is not limited to, tampering with computer hardware and software, vandalizing or modifying data, invoking computer viruses, attempting to gain access to restricted or unauthorized networks or network services, or violating copyright laws or software license agreements.

  • Users agree to accept these regulations.

  • Users shall immediately report any security problem or breaches of these requirements to a member of the Library staff.

Minors and the Use of the Internet

Parents and guardians of children under 18 years old are responsible for their children’s use of the internet.  The Library does not censor any patron’s (including a minor’s) access to materials or protect minors from information which may be considered to be offensive, controversial, or sexually explicit.

Internet access in the Children’s Department is for the use of children 14 years of age and under.

Training and Education

The availability of Library staff to help users with Internet use is limited.  Workshops are scheduled to introduce methods for accessing the Internet when appropriate staff time is practical.

Interruption of Service and Maintenance

The Library staff may interrupt patron’s internet use if access is required for Library business purposes, periodic maintenance, technical difficulties, or staff use.

Penalties for Violations

The use of the North Haven Memorial Library information resources is a privilege – not a right.

  • Any user of electronic information resources who is found to have violated any provision of these Regulations shall be subject to having his or her computer and Library access privileges suspended or revoked.

  • All users shall be required to compensate the North Haven Memorial Library, the Town, and others for any and all damage caused by their violation of these Regulations.


The Library reserves the right, in its sole discretion, to amend these Regulations and to modify and suspend internet use privileges.

Adopted by the Library Board of Directors November 17, 2016 

Reference Service Policy

Reference Service Defined

Reference service involves identifying a person's information need and proceeding to fulfill it accurately, efficiently, and pleasantly, using the resources available in the Library, and including referral to resources in other libraries or agencies, if necessary. It also includes providing instruction in Library use.

The following services will be offered to patrons (listed in order of priority):

  1. Directional service to Library users who come to the Library. Patrons are served on a first come, first served basis

  2. Telephone inquiries

  3. Gathering materials for patrons to use for research

  4. Library orientation and bibliographic instruction

  5. E-mail reference service

  6. Mail reference


  1. All information requests are to be handled. If information is available, it is provided to patrons without making a judgment on its moral or aesthetic worth.

  2. The needs of every Library patron will be taken seriously and treated with respect and confidentiality.

  3. While on desk duty, service to the public takes precedence over any other duties, and service to the patron in the Library takes precedence over telephone inquiries.

  4. It is not sufficient for the staff to wait for a patron to request assistance. Since many patrons are reluctant to request aid, it is the responsibility of staff to anticipate public needs and offer service when it appears needed.

  5. Information given is always based on accurate print or non-print sources or learned from a reliable authority. The opinion, evaluation, or interpretation of staff, even when requested, is not given as fact. Answers to reference questions will only be given after the answer has been verified and a source cited, even for the most common knowledge.

  6. Neither the patron's nor the staff member's personal opinions and beliefs should influence the quality of service given.

  7. Staff shall not offer their personal opinions on social issues, politics, religion, etc. to patrons.

  8. It is noted that lengthy searches of the internet, periodicals, bibliographic sources, or searches through extensive reference materials are beyond the Library's resources to perform.  However, a librarian may gather materials for the patron to peruse.

  9. Telephone and e-mail reference service should be used for short, factual information questions which do not require extensive reading or (any) interpretation on the staff member's part.


One on One Library Assistance (Book a Librarian)

Reference staff may be available to work one-on-one with patrons to assist in their information needs. Staff instructional sessions include, but are not limited to, using the Library’s catalog, research databases, and training on specific electronic devices. One-on-one sessions are generally scheduled for 30 minutes.  This service will be provided by appointment only, as time permits for the reference staff.

Staff will not provide the following kinds of assistance, which are deemed to be beyond the scope of the Library’s service responsibilities:

  1. Interpretation, advice, or personal recommendations in any area other than the use of Library resources. This includes, but is not limited to, legal, medical, or tax advice.

  2. Critiquing or editing patron documents, including resumes for job seekers.

  3. Completing forms (including online forms) for patrons.

  4. Solving or troubleshooting problems with patron’s personal computers or other electronic devices. (In such instances, staff is permitted to assist by attempting to locate relevant instructions and similar kinds of information for patrons).

  5. Translations will not be provided except in response to a patron’s request for reference service when the patron does not speak English.

  6. Proctoring exams.



Non-residents will be assisted with local Library resources. If the request proves to be beyond the scope of the resources available at the Library, or if the information requested necessitates extensive research by staff, non-resident patrons could be referred to their home libraries or other agencies for service. Remote access to many of the electronic resources to which the Library subscribes requires a North Haven Memorial Library card and use is limited to North Haven residents or businesses.


Adopted by the Library Board of Directors March 16, 2017

Service Animal Policy

Service animals are permitted at the North Haven Memorial Library in compliance with the Americans with Disabilities Act (ADA).



A service animal is any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability. Other species of animals, whether wild or domestic, trained or untrained, are not considered service animals.
The work or tasks performed by a service animal must be directly related to the individual’s disability. Examples of work or tasks include, but are not limited to:


  • Assisting individuals who are blind or have low vision with navigation and other tasks.

  • Alerting individuals who are deaf or hard of hearing to the presence of people or sounds.

  • Providing non-violent protection or rescue work.

  • Pulling a wheelchair.

  • Assisting an individual during a seizure.

  • Alerting individuals to the presence of allergens.

  • Retrieving items such as medicine or the telephone.

  • Providing physical support and assistance with balance and stability to individuals with mobility disabilities.

  •  Helping individuals with psychiatric and neurological disabilities by preventing or interrupting impulsive or destructive behaviors.

The crime deterrent effects of an animal’s presence and the provision of emotional support, well-being, comfort, or companionship are not considered work or tasks under the definition of a service animal.


Individuals with disabilities can bring their service animals in to all areas of public facilities and private businesses where members of the public, program participants, clients, customers, patrons, or invitees are allowed. A service animal can be excluded from a facility if its presence interferes with legitimate safety requirements of the facility (e.g., from a surgery or burn unit in a hospital in which a sterile field is required).


A public entity or a private business may ask an individual with a disability to remove a service animal if the animal is not housebroken or is out of control and the individual is not able to control it. A service animal must have a harness, leash or other tether, unless the handler is unable to use a tether because of a disability or the use of a tether would interfere with the service animal’s ability to safely perform its work or tasks. In these cases, the service animal must be under the handler’s control through voice commands, hand signals, or other effective means. If a service animal is excluded, the individual with a disability must still be offered the opportunity to obtain goods, services, and accommodations without having the service animal on the premises.


To determine if an animal is a service animal, a public entity or a private business may ask two questions:

  • Is this animal required because of a disability?

  • What work or task has this animal been trained to perform?

These questions may not be asked if the need for the service animal is obvious (e.g., the dog is guiding an individual who is blind or is pulling a person’s wheelchair). A public entity or private business may not ask about the nature or extent of an individual’s disability or require documentation, such as proof that the animal has been certified, trained or licensed as a service animal, or require the animal to wear an identifying vest.


A public entity or private business must allow a person with a disability to bring a miniature horse on the premises as long as it has been individually trained to do work or perform tasks for the benefit of the individual with a disability. However, an organization can consider whether the facility can accommodate the miniature based on the horse’s type, size, and weight. The rules that apply to service dogs also apply to miniature horses.

  • A public entity or private business is not responsible for the care and supervision of a service animal.

  • A public entity or private business cannot ask nor require an individual with a disability to pay a surcharge or deposit, even if people accompanied by pets are required to pay such fees.

  • If a public entity or private business normally charges individuals for the damage they cause, an individual with a disability may be charged for damage caused by his or her service animal.

The animal’s handler will be responsible for any damage to Library or personal property and any injuries to individuals caused by the service animal. Anyone using a service animal on Library property will hold the Library and Town of North Haven harmless and indemnify the Library and Town of North Haven from any such damages.


Adopted by the Library Board of Directors September 13, 2018

Unattended Children Policy

Children and adults are welcomed and encouraged to use the North Haven Memorial Library.  In order to maintain a safe, orderly and proper environment for Library use, the following guidelines regarding the supervision of children are in effect:
1.    Parents, guardians, and caregivers are responsible for the behavior, safety, and supervision of their children at all times while children are in the Library and on Library premises.
2.    In accordance with Connecticut state law, 53-21a, any child under the age of 12 should have a responsible family member or caregiver in the building while the child is using the Library.                                                               

Sec.53-21a. Leaving child unsupervised in place of public accommodation or motor vehicle.  (a) Any parent, guardian or person having custody or control, or providing supervision, of any child under the age of twelve years who knowingly leaves such child unsupervised in a place of public accommodation or a motor vehicle for a period of time that presents a substantial risk to the child’s health or safety, shall be guilty of a Class A Misdemeanor.

3.    All children, young adults and adults are expected to respect Library property and other patrons.  Disruptive or inappropriate behavior will result in the individual(s)) being asked to leave and parents and/or the North Haven Police Department will be notified as deemed necessary by the staff.  The judgment of the Library staff prevails when requesting removal of a child from the building in the event of behavioral difficulties.  In the case of younger children, parents are expected to remove the child from the building until the problem is resolved.
4.    The Library staff is not responsible for the safety, care, or supervision of children of any age, whether in the Library or on Library premises. Children attending a Library program must have a parent/guardian remain in the vicinity of the program area.
5.    Parents, guardians, and caregivers should be aware of Library opening and closing times and make suitable arrangements to meet and transport their children.
6.    The Library is not responsible for children outside the building who await transportation or who are socializing.
7.    The staff will call the North Haven Police Department if a child is left in the Library at closing time and does not have transportation home.
8.    Staff will not transport children home or to any other destination under any circumstances.


Adopted by the Library Board of Directors January 19, 2006
Revised November 17, 2016

Website Content and External Linking Policy

The North Haven Memorial Library (NHML) website provides information about the library, its programs and services, and access to the library catalog. The NHML’s website includes links to subscription research databases and external websites. They are assessed by professional librarians using the guidance of the collection development policy, are checked for accuracy and quality of content, and must support the NHML’s mission “to provide library resources and services to address the informational, educational, cultural, and recreational needs of the community of North Haven.”


The addition of a link to an external website does not reflect an endorsement of the North Haven Memorial Library for any product, service, policy, or opinion.  NHML reserves the right to determine how and where external links will appear on its website; i.e., what page the link appears on, and where the link is placed on the page. NHML is not responsible for the content of external websites, including those databases to which the Library subscribes. The NHML reserves the right to remove any link at any time without notice or cause.


At its discretion, it is the practice of NHML to limit external links to the following kinds of websites and content:

  • Freely accessible information to supplement the NHML holdings, services, programs, exhibitions, and/or events

  • Federal, state, and local governmental units

  • Educational institutions including K-12 school districts, community colleges, and universities

  • Nonprofit organizations including the Friends of the North Haven Library

  • Museums, libraries, historical, and cultural organizations and similar kinds of established, bona fide organizations that provide resources to residents and visitors

  • The NHML Social Media sites

  • Commercial sites of news media organizations providing coverage of a topic of interest to NHML patrons

  • Commercial sites of sponsors or other contributors of resources to Town of North Haven or NHML events or programs

  • Links to private, commercial and non-commercial websites will only be allowed if there is a public purpose for establishing the link, and the link is approved by the NHML Director

The North Haven Memorial Library website will NOT provide an external link to the following types of websites:

  • For-profit businesses

  • Containing illegal, libelous biased, hateful, harmful, pornographic, discriminatory, or defamatory content

  • Associated with, sponsored by, or serving a candidate for elected office or any political organization

  • Containing outdated or incorrect information

  • Containing misleading or unsubstantiated claims

  • Individual or personal websites


The North Haven Memorial Library does not accept solicitations or requests to establish external links or NHML website inclusion. 


Adopted by the Library Board of Directors November 16, 2017



17 Elm Street

North Haven, CT 06473




Monday, Tuesday, Thursday, Friday:
 10 am -12:00 pm,  2:15 pm-4:30 pm 
 10 am -12:00 pm,  2:15 pm-6:30 pm 
  • facebook
  • Twitter Clean
  • shoutbomb guy

© 2017 by

North Haven Memorial Library